Here you can find the answers to all our frequently asked questions. If you can't find your answer below, please do not hesitate to contact us!
Where do you deliver to?
All subscription boxes and the following One-Off Boxes can be delivered to any mainland UK Postcode:
- Dark Chocolate & Walnut Cookies
- Blond Chocolate, Pistachio & Cardamom Cookies
- Lemon Drizzle Loaf Cake
- Apple Olive Oil Loaf Cake
- Dark Chocolate Tart
- Butterscotch & Rye Nut Tart
The following boxes can be delivered to the following London postcodes only: WC & EC, W1 - W14, NW1 -ND6, NW8 , NW10, NW11 , SW1 -SW15, SW18, E1-E3 , E5, E8, E9, SE1, SE4, SE8, SE10, SE11, SE14 - SE17, SE21 - SE24, N1 - N8, N10, N15, N16, N17, N22.
- Cream Tea
- Cinnamon Buns
- Cardamom Buns
What are your delivery charges?
Standard UK Delivery is £2.99 flat fee per order.
Can I select my delivery date(s)?
Yes you can. Select your preferred delivery date before Checkout, in your Cart section. If you are buying a LetterBox Subscription as a gift, select the preferred date for the first box. Subsequent boxes will arrive on the same date in the following months. If this is not suitable for any reason, please contact us via email and we can arrange bespoke delivery dates for you.
Please note, we are not able to offer Sunday delivery as standard.
What happens if no one is home?
If we are not able to deliver to you or a neighbour, we will leave your BakesterBox on your doorstep. Our boxes are well insulated, ensuring any chilled ingredients will stay fresh for up to 24 hours after we pack.
If you have missed your delivery from a third-party courier, and your box subsequently sits in a local delivery office for a second night, we recommend you contact us immediately to advise. Please note that the Apple Olive Oil Cake and LetterBox Subscriptions do not contain any chilled ingredients, and are therefore absolutely fine to sit in the delivery office for a few days.
BAKING KIT CONTENTS
ARE THE BAKING KITS SUITED FOR ANY BAKING LEVEL?
We have designed our baking kits to be suitable for a range of baking abilities, and have graded each kit as 'Easy', 'Intermediate' or 'Advanced'. Our step by step instructions are provided in print and via online tutorials, to guide you through the baking process and ensure your bakes are a success!
WILL I RECEIVE CHILLED INGREDIENTS, AND EGGS?!
Our One-Off BakesterBoxes contain all ingredients** - including the chilled stuff and neatly packaged eggs. Our LetterBox Subscriptions contain all non-chilled ingredients, and do not contain eggs - this is so the can fit through the letterbox ;) .
**Some boxes may require little water. If this is the case, a measuring cup is provided so you can easily measure from the tap!
WILL I NEED ANY EXTRA EQUIPMENT?
This will depend from bake to bake, but you will mostly likely need mixing bowl and spoons at least - and an oven too! Each box will include a list of extra recommended equipment needed.
IS YOUR PACKAGING ALL RECYCLABLE?
Our packaging is either recyclable, biodegradable or compostable.
The 'plastic' used to package most of our Dry Ingredients in is fact made from NatureFlex™. NatureFlex™ is a 100% home compostable film made from cellulose, derived from sustainable wood pulp. Our Eggs are packaged with cardboard and wood wool, made of wood slivers cut from logs.
Most liquid items are packaged in a 3 ply leak proof plastic. These pouches are recyclable.
Our Vanilla Extract and Vegetable Oil are packaged in mini glass bottles and PET bottles, respectively. Both materials are highly recyclable in the UK.
Our Butter is wrapped in 100% biodegradable greaseproof paper.
Equipment-wise, our Piping Bags are biodegradable, degrading within 18-24 months when discarded in landfill.
HOW ARE MY CHILLED ITEMS PACKAGED?
Chilled products are insulated in your box using WoolCool, sustainable packaging made from sheep's wool.
FEEDBACK AND REFERRALS
WHERE CAN I SEND ANY FEEDBACK, COMMENTS OR COMPLAINTS?
Please use our contacts form.